Privacy Policy
At CTI Springfield Home, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase from our store.
Information We Collect
Information You Provide
- Contact Information: Name, email address, phone number, shipping address
- Payment Information: Credit card number, billing address (processed securely through our payment processor — we do not store full card details)
- Order Information: Products purchased, order history, preferences
- Communication: Messages you send us via email or contact forms
Information Collected Automatically
- Device Information: IP address, browser type, operating system
- Usage Data: Pages visited, time spent on pages, referring URLs
- Cookies: Session cookies for cart functionality, analytics cookies for site improvement
How We Use Your Information
- Process and fulfill your orders
- Communicate with you about your orders and account
- Provide customer support
- Send promotional emails (only if you opt in)
- Improve our website and product offerings
- Prevent fraud and protect our business
- Comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Payment Processors: To process your payment securely
- Shipping Carriers: To deliver your order
- Service Providers: Email marketing, analytics, customer support tools
- Legal Authorities: If required by law or to protect our rights
Cookies
We use cookies to maintain your shopping cart, remember your preferences, and analyze site traffic. You can control cookies through your browser settings. Disabling cookies may affect some site functionality.
Data Security
We implement industry-standard security measures to protect your personal information, including SSL encryption for all data transmissions. Payment information is processed through PCI-compliant payment processors. However, no method of transmission over the internet is 100% secure.
Your Rights
- Access: You can request a copy of your personal data
- Correction: You can request correction of inaccurate data
- Deletion: You can request deletion of your personal data
- Opt-Out: You can unsubscribe from marketing emails at any time
Children's Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy, contact us:
Last updated: July 2025
Business Hours
Our support team is available during the following hours (Central Time, Springfield, MO):
| Monday – Friday | 8:00 AM – 6:00 PM |
| Saturday | 9:00 AM – 4:00 PM |
| Sunday | Closed |
Email inquiries received outside business hours will be answered on the next business day.