We offer free standard shipping on all orders within the United States. No minimum purchase required — every order ships free.
Orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
We currently ship to all 50 United States, including APO/FPO addresses. We do not ship internationally at this time.
Once your order ships, you will receive an email containing your tracking number. You can track your package through the carrier's website.
Please ensure your shipping address is complete and accurate at checkout. We are not responsible for packages delivered to incorrect addresses provided by the customer. If you need to update your shipping address, contact us immediately at info@cti-springfield.com or +1 (417) 881-8481.
If your package is lost, damaged, or stolen, contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and ensure you receive your order.
Our monitor arms, stands, and mounts are packaged securely to prevent damage during transit. Some larger items may require additional handling time. All packages include protective packaging and clear labeling.
For any shipping-related questions, please contact us:
Our support team is available during the following hours (Central Time, Springfield, MO):
| Monday – Friday | 8:00 AM – 6:00 PM |
| Saturday | 9:00 AM – 4:00 PM |
| Sunday | Closed |
Email inquiries received outside business hours will be answered on the next business day.