Return & Refund Policy

30-Day Return Window

We stand behind the quality of our products. If you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund.

Return Conditions

• Items must be in their original condition with all included hardware, accessories, and packaging.
• Products must not show signs of installation damage, modification, or excessive wear.
• Original packaging must be intact and undamaged.
• All mounting hardware, screws, brackets, and instruction manuals must be included.

How to Initiate a Return

1. Contact us at info@cti-springfield.com with your order number and reason for return.
2. Receive a Return Authorization (RA) number within 24 business hours.
3. Pack the item securely in its original packaging with all components.
4. Write the RA number clearly on the outside of the package.
5. Ship the return to: CTI Springfield Home, 2009 Michael Lane, Springfield, MO 65802

Refund Processing

Once we receive and inspect your returned item, we will process your refund within 3-5 business days. Refunds are issued to the original payment method used at checkout. You will receive an email confirmation when the refund has been processed.

Damaged or Defective Products

If you receive a damaged or defective product, contact us within 7 days of delivery. We will arrange a replacement or full refund at no cost to you. Please include photos of the damage in your email.

Wrong Item Received

If you receive the wrong product, contact us immediately. We will send the correct item and provide a prepaid return label for the incorrect product.

Non-Returnable Items

• Items returned after the 30-day window
• Items missing original packaging or hardware
• Items showing signs of improper installation or modification
• Clearance or final sale items (if applicable)

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, damaged product, or defective merchandise). In such cases, we will provide a prepaid return label.

Exchanges

We do not offer direct exchanges. To exchange an item, please return the original item for a refund and place a new order for the desired product.

Contact Information

For return-related questions:

• Email: info@cti-springfield.com
• Phone: +1 (417) 881-8481

Business Hours

Our support team is available during the following hours (Central Time, Springfield, MO):

Monday – Friday	8:00 AM – 6:00 PM
Saturday	9:00 AM – 4:00 PM
Sunday	Closed

Email inquiries received outside business hours will be answered on the next business day.